1. Return Period:
- Customers have the right to request a return of products within 15 days from the date of receipt, without the option for exchange.
2. Return Conditions:
- The product must be in its original condition and unused, with all original tags and packaging intact.
- A receipt or proof of purchase must be provided.
- Products not eligible for return: underwear, socks, swimwear, and customized or modified products as per the customer’s request.
3. Shipping Costs:
- If the reason for the return is a defect in the product or an error in the order from the store, the store will cover all shipping costs.
- If the reason for the return is a defect in the product or an error in the order from the store, the store will cover all shipping costs.
- If the return is based on the customer's desire without any defects (such as a change of mind),
the customer will bear the return shipping costs.
4. Refunds:
- After receiving the product and verifying its condition, the amount paid will be refunded to the customer within 7-10 business days.
- The refund will be processed using the payment method appropriate for the store.
- Original shipping costs will be deducted if the return is based on the customer's desire.
5. Procedures:
- A return request can be made by contacting customer service via email or phone, mentioning the order number and product details.
- After approving the return request, instructions on how to return the product will be sent.
6. Damaged or defective products:- In case of receiving a damaged or defective product, customer service must be notified within 48 hours of receiving the order. The return process will be arranged, and a refund or a suitable alternative solution will be provided to the customer
